Areas of Experience
Project Management skills in creating project schedules, managing bids, overseeing project from start to close, risk planning, resource allocation, oversee delivery of final content/product. High expertise in communication skills, collaboration, follow-up, and status of project in process.
Summary of Qualifications
• 5 + years direct experience in Project Management overseeing multiple projects from beginning to end.
• Quick learner, ability to understand new projects, adopt processes, influence outcomes to positive results.
• Work effectively with different teams, engineering, finance, customer experience and operations.
• Drive product development lifecycle to include: scheduling, process, implementation, launch.
• Anticipates roadblocks, finds solutions.
• Builds strong customer relationships by: meeting deadlines, providing relevant solutions.
• Leads in teamwork to find cost savings, discover new solutions, maintain and develop standards.
• Discovers and proposes new solutions to the needs of a project when applicable.
• Direct customer support experience working with the public, vendors, in-house teams.
• Solid technical assistance background supporting computer hardware and software.
• Platform support for both internal and external Microsoft tools, software.
• Management of web-site maintenance.
• IT Project Management workflow design and implementation
• Experienced in Risk Planning and project scheduling.
• Strong communication and team work skills.
• Highly proficient in Microsoft Office (Excel, Word, PowerPoint, SharePoint), Adobe Creative Suite (Photoshop,
InDesign, Illustrator, Dreamweaver)
Work Experience
Microsoft / Office 365 Deployment Team (InSight Global)
Program Manager | Office 365
Redmond, Washington; October 2012-Present
Project Responsibilities:
• Coordination of deployment of Office 365 Services, including: Exchange, SharePoint, Messaging and
Lync Service to Fortune 500 Companies, Educational Institutions, Government Agencies. Working directly with external
and internal teams to facilitate process, scheduling and launch of services. Responsible for communication, scheduling,
delivering content. High degree of customer service, managing multiple clients and teams.
• Managing the scope of work and ensure that the Office 365 dedicated and federal services contracted for are
delivered with regards to customer and Microsoft contracts.
• Develop documentation, processes and communications to streamline deployments.
• Providing overall coordination between key project stakeholders.
• Developing and maintaining a detailed project plan.
• Tracking and resolving issues, dependencies and risks.
• Maintaining communication between the customer work-stream and the project team.
Microsoft | CMG Online Marketing (Valente Solutions)
International Project Manager | Showcase and MSVideo
Redmond, Washington; January 2009 - July 2012
Projects/Responsibilities:
• Production support for Video Platform tool: build system libraries, manage approval workflow.
• Web-site maintenance: create and publish for 26 Showcase subsidiary portals; MSVideo to 46 international markets.
• Tier-1 MSVideo customer support: troubleshooting issues.
• Recurring communication with subsidiaries: meeting scheduling, track action items (notes and recordings).
• Training and Evangelism of tooling (four iterations).
• Administrative maintenance: SharePoint; Forefront Identity Manager (security groups creation and maintenance).
Microsoft | MSDN/TechNet (Valente Solutions)
Localization Project Manager | International MSDN/TechNet Web sites & Magazines
Redmond, WA; March 2008 - January 2009
Projects/Responsibilities:
• Project management for localization (20 languages) of the online properties for MSDN/TechNet and Microsoft.com marketing pages.
• Workflow management of the team SharePoint; creation of training materials for MS team.
Lake Washington School District
Lead Graphic Designer | Print and Web site Design
Redmond, WA; 1997 - 2008
Projects/Responsibilities:
• Designed informational and marketing materials including: annual reports, brochures, direct-mail, and newsletters.
• Project management of all print/communication projects.
• Worked on district Web site including page creation/images/production.
• Managed external vendors (work bids, printing and production).
• Photographer for all district publications (48 schools).
Pacific Science Center
Graphic Designer | Print and Exhibit Design
Seattle, WA; 1996 – 1997
Projects/Responsibilities:
• Designed exhibit materials including: posters, banners, brochures and teaching manuals.
• Directed design, production, bid preparation, budgets, and schedules from concept to finish.
• Worked with marketing staff, printers. Illustrated guides for science and posters for exhibits.
Cricket Magazine
Senior Graphic Designer | National Children’s Magazines
Peru, IL; 1994 – 1996
Projects/Responsibilities:
• Designed layout of Cricket and Spider Magazines.
• Managed editorial, illustration production and outside vendors.
World Book Encyclopedia
Editorial Artist | Illustration and Print Production
Chicago, IL; 1987 – 1994
Projects/Responsibilities:
• Conceptual design and illustration, production coordination. Visual reference research; layout design.
• Vendor and resources (images) selection; coordination of final design and illustration decisions to meet production and budget criteria.
Education
Bachelor of Fine Arts – Design and Illustration/Northern Illinois University, 1985
President - Northern Illinois Society of Illustrators 1984-1985
Awards - Jack Arends Scholarship (Department of Art’s highest award); Dean’s list 1981-85; Four-year scholarship based on artistic achievements.
Contact Information
425.894.7932 | [email protected]
Project Management skills in creating project schedules, managing bids, overseeing project from start to close, risk planning, resource allocation, oversee delivery of final content/product. High expertise in communication skills, collaboration, follow-up, and status of project in process.
Summary of Qualifications
• 5 + years direct experience in Project Management overseeing multiple projects from beginning to end.
• Quick learner, ability to understand new projects, adopt processes, influence outcomes to positive results.
• Work effectively with different teams, engineering, finance, customer experience and operations.
• Drive product development lifecycle to include: scheduling, process, implementation, launch.
• Anticipates roadblocks, finds solutions.
• Builds strong customer relationships by: meeting deadlines, providing relevant solutions.
• Leads in teamwork to find cost savings, discover new solutions, maintain and develop standards.
• Discovers and proposes new solutions to the needs of a project when applicable.
• Direct customer support experience working with the public, vendors, in-house teams.
• Solid technical assistance background supporting computer hardware and software.
• Platform support for both internal and external Microsoft tools, software.
• Management of web-site maintenance.
• IT Project Management workflow design and implementation
• Experienced in Risk Planning and project scheduling.
• Strong communication and team work skills.
• Highly proficient in Microsoft Office (Excel, Word, PowerPoint, SharePoint), Adobe Creative Suite (Photoshop,
InDesign, Illustrator, Dreamweaver)
Work Experience
Microsoft / Office 365 Deployment Team (InSight Global)
Program Manager | Office 365
Redmond, Washington; October 2012-Present
Project Responsibilities:
• Coordination of deployment of Office 365 Services, including: Exchange, SharePoint, Messaging and
Lync Service to Fortune 500 Companies, Educational Institutions, Government Agencies. Working directly with external
and internal teams to facilitate process, scheduling and launch of services. Responsible for communication, scheduling,
delivering content. High degree of customer service, managing multiple clients and teams.
• Managing the scope of work and ensure that the Office 365 dedicated and federal services contracted for are
delivered with regards to customer and Microsoft contracts.
• Develop documentation, processes and communications to streamline deployments.
• Providing overall coordination between key project stakeholders.
• Developing and maintaining a detailed project plan.
• Tracking and resolving issues, dependencies and risks.
• Maintaining communication between the customer work-stream and the project team.
Microsoft | CMG Online Marketing (Valente Solutions)
International Project Manager | Showcase and MSVideo
Redmond, Washington; January 2009 - July 2012
Projects/Responsibilities:
• Production support for Video Platform tool: build system libraries, manage approval workflow.
• Web-site maintenance: create and publish for 26 Showcase subsidiary portals; MSVideo to 46 international markets.
• Tier-1 MSVideo customer support: troubleshooting issues.
• Recurring communication with subsidiaries: meeting scheduling, track action items (notes and recordings).
• Training and Evangelism of tooling (four iterations).
• Administrative maintenance: SharePoint; Forefront Identity Manager (security groups creation and maintenance).
Microsoft | MSDN/TechNet (Valente Solutions)
Localization Project Manager | International MSDN/TechNet Web sites & Magazines
Redmond, WA; March 2008 - January 2009
Projects/Responsibilities:
• Project management for localization (20 languages) of the online properties for MSDN/TechNet and Microsoft.com marketing pages.
• Workflow management of the team SharePoint; creation of training materials for MS team.
Lake Washington School District
Lead Graphic Designer | Print and Web site Design
Redmond, WA; 1997 - 2008
Projects/Responsibilities:
• Designed informational and marketing materials including: annual reports, brochures, direct-mail, and newsletters.
• Project management of all print/communication projects.
• Worked on district Web site including page creation/images/production.
• Managed external vendors (work bids, printing and production).
• Photographer for all district publications (48 schools).
Pacific Science Center
Graphic Designer | Print and Exhibit Design
Seattle, WA; 1996 – 1997
Projects/Responsibilities:
• Designed exhibit materials including: posters, banners, brochures and teaching manuals.
• Directed design, production, bid preparation, budgets, and schedules from concept to finish.
• Worked with marketing staff, printers. Illustrated guides for science and posters for exhibits.
Cricket Magazine
Senior Graphic Designer | National Children’s Magazines
Peru, IL; 1994 – 1996
Projects/Responsibilities:
• Designed layout of Cricket and Spider Magazines.
• Managed editorial, illustration production and outside vendors.
World Book Encyclopedia
Editorial Artist | Illustration and Print Production
Chicago, IL; 1987 – 1994
Projects/Responsibilities:
• Conceptual design and illustration, production coordination. Visual reference research; layout design.
• Vendor and resources (images) selection; coordination of final design and illustration decisions to meet production and budget criteria.
Education
Bachelor of Fine Arts – Design and Illustration/Northern Illinois University, 1985
President - Northern Illinois Society of Illustrators 1984-1985
Awards - Jack Arends Scholarship (Department of Art’s highest award); Dean’s list 1981-85; Four-year scholarship based on artistic achievements.
Contact Information
425.894.7932 | [email protected]